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Privacy Policy ​

Effective Date: 05-12-2024

Eleven Trading ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our open-source project and cloud-hosted paid services (the "Service").

If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect ​

We may collect and process the following categories of information:

a. Information You Provide ​

  • Account Information: When you sign up for our cloud-hosted service, we may collect personal information such as your name, email address, billing details, and payment information.
  • Support Requests: If you contact us for support, we may collect additional information to resolve your issue.

b. Automatically Collected Information ​

  • Usage Data: We collect information about how you interact with the Service, such as IP address, browser type, operating system, access times, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

c. Third-Party Data ​

If you integrate third-party services with our Service, we may collect information shared with us by those services, such as user IDs or account details.

2. How We Use Your Information ​

We use the information we collect for the following purposes:

  • To provide and maintain the Service.
  • To process payments and manage subscriptions.
  • To improve, personalize, and enhance your experience.
  • To communicate with you, including sending updates, billing notifications, and support responses.
  • To monitor and analyze usage trends for the Service.
  • To ensure compliance with legal obligations and enforce our Terms of Service.

3. How We Share Your Information ​

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who assist us with payment processing, hosting, analytics, or customer support.
  • Legal Compliance: We may disclose information if required by law or to protect our legal rights.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Rights ​

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection: Object to the processing of your data for certain purposes.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@eleven.trading.

5. Data Retention ​

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security ​

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Third-Party Links ​

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties.

8. Children's Privacy ​

The Service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

9. International Users ​

If you are accessing the Service from outside EU, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy ​

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website.

11. Contact Us ​

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Eleven Trading
hello@eleven.trading